Warranty and Return

Warranty and Return

Warranty and Return

You can return the product you have received without opening / destroying the product, without using the product in fourteen (14) days from the date of delivery. You must send an e-mail with your product invoice number and order number to musterihizmetleri@alissenuera.com before returning the received product within the specified time. In this email, you are expected to explain briefly why you want to return the product. alissenuera.com will tell you where and how to return the product after receiving this email. By passing this information to you, you can send the product you want to return to the original package by sending it to Aras Kargo or Yurtiçi Kargo or hand it to the specified address. In case you deliver by cargo, you must tell us which cargo you are delivering to us via musterihizmetleri@alissenuera.com. Open and check the packages that you think are damaged during the shipment in front of the company representative. If there is any damage to the product, do not take delivery of the product to the cargo company. Please note that after the delivery of the product you assume that the cargo company has fully fulfilled its duty.

In the event that the product and its packaging have detected any opening, distortion, breakage, destruction, tearing, usage and other conditions and the product cannot be returned as delivered to the customer, the return of the product is not accepted.